Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You must wait to receive your order before attempting to start a return. Once you have received your order, come back to this page and scroll down to the bottom. Click on "Start a Return" and follow telephone prompts from there. Failure to wait until you have received your order will generate an "Order not fulfilled yet" error message when you enter your information. You can also contact us at apparel@immortalfit.com and we will help you through this process. Please note that original shipping costs are not refundable, and a flat $5 handling fee will be deducted from your total return amount.

If your return request is accepted, we’ll email you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at apparel@immortalfit.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that sale items and gift cards are considered "Final Sale" and are not eligible for returns.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, and once we have deducted the returned item handling fee, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at apparel@immortalfit.com.